SERVICES
Management Consulting
Human Resources and Organizational Development Consulting
The Coles Group provides high level, customized professional Human Resources and Organizational Development services. As employment laws become more complex and dynamic, they often become more expensive, time-consuming to address and also increases your exposure to various labor-related risks. In response to these challenges, we design programs specific to your organization's needs that adhere to local, state and federal employment laws and complex organizational development issues. Our goal is to provide long-term sustainable solutions by improving your workforce, ensuring legal compliance, and increasing communication.
Our services include but are not limited to:
Training
Strategic and Organizational planning
Improved processes
HR compliance
Policies/Procedures
Job design and analysis
Workforce planning
Training and development
Performance management
Compensation and benefits
Legal issues
Administrative and General Management
Our consultants work closely with your management team to facilitate, develop, implement and evaluate strategic initiatives, providing an objective viewpoint that fosters trust, collaboration and engagement.
The Coles Group provides cutting edge professional administrative and general management services.
Our services include but are not limited to:
Business Process Improvement that assesses the efficiency and effectiveness of critical processes.
Management Systems Enhancements that combine the where (areas of business to innovate) with the what (innovation strategies) and the how (people, processes and technology) to build sustainable capabilities and deliver long-term business and innovation results.
Change Management and Implementation that effectively guides and delivers organizational behavior and change management solutions applying industry best practices.
Scientific and Technical Consulting
We offer research, strategy and consulting for enabling and implementing scientific missions across a broad range of subject matter.
Select examples of services include:
Compiling and presenting information through reporting, presentations, workshops and other media
Helping clients pass followup certifications or agency audits
Providing SharePoint development and administration, budget and financial reporting; managing invoicing; and developing training manuals and user guides
Ensuring all trials meet required safety standards set by relevant certification organizations including OSHA, FDA or others.
Researching, reviewing and commenting on state law and municipal ordinances while drafting and negotiating contracts
Supporting regulatory submissions and technical writing
Conducting regional and national planning meetings and new hire trainings
Improving care delivery by partnering with internal/external stakeholders to develop and implement management structures and functions in small/large agency systems
Executive Search Services
As the employment markets continue to become increasingly complex—demanding highly professional leaders in nearly every industry, executive search services become more essential in helping organizations identify and recruit the best talent. The Coles Group executive search services deliver unparalleled results to organizations needing professional leaders using our market-leading assessment solutions. Through these solutions we determine and identify which candidates have the ideal skill set to meet your organization’s compensation and retention requirements.
OUR PROCESS
Step 1: Engaging the Organization
Step 2: Assessing Compensation and Retention Requirements
Step 3: Creating Position and Candidate Specification
Step 4: Developing Research Strategy
Step 5: Conducting Original Research
Step 6: Querying Sources
Step 7: Identifying Qualified Prospects
Step 8: Interviewing Top Qualified Prospects
Step 9: Developing Candidate Profile
Step 10: Presenting Candidates
Step 11: Scheduling Client Interviews
Step 12: Verifying References
Step 13: Extending the Offer
Step 14: Closing the Candidate Search
Program Evaluation Services
The Coles Group has an exceptional reputation in program evaluation for government and nongovernment organizations. It has provided program evaluations for health, disability and employment programs and services to improve their programs, build their capacity to provide effective services and grow and sustain capacity. Our consultants are credentialed experts that use a range of models and methods in the evaluation process and work collaboratively with the organization to achieve planned outcomes.
Our Program Evaluation Services include:
Evaluation planning and design (e.g., creating a design to address your evaluation questions of interest)
Implementation evaluation
Collection systems for federal performance measures ( e.g., demographics, fidelity, dosage)
Continuous quality improvement processes
Evaluation tool development (e.g., surveys, interviews, assessments, online logs)
Logic models and work plans with effective goals and SMART (Specific, Measurable, Achievable, Realistic, Time) objectives
Data collection, management and analysis (quantitative and qualitative, including large-scale surveys)
Other services tailored to your specific needs
Research and Development Services
The Coles Group Provide research and development services in the areas of basic research to further knowledge about a subject without a specific commercial objective, applied research to acquire new knowledge related to a specific commercial objective involving products, processes, or services and development to apply research to the production of useful or commercially viable materials, products, devices, systems, or methods. Our staff is composed of credential, highly-seasoned professionals, with experience in developing creative and cost-effective solutions to difficult problems that span multiple disciplines.
Process Consulting and Compliance
Business processes are directly linked to revenue, costs and competitiveness, while compliance reduces your exposure to risk by ensuring that your organization operates with required legal and regulatory perimeters. Our goal is to help you improve business/operational processes, reinvent the way they work and sustain the growth that results from it.
Our process consulting and compliance services are designed to make your business/operational processes more effective to enable employees, resources, and technology to improve organization outcomes and provide greater value to the products and services offered.
Our services include:
Process Mapping: We identify and document every step of a process in a visual format such as flow charts, tables, graphs, etc.
Mapping Value Streams: We combine process mapping with the flow of information and materials that are needed to fulfill it.
Cause & Effect Analysis: We identify the sources of problems and their effect on subsequent areas of a process or business.
PDCA Cycle: PDCA cycle comes from the Kaizen philosophy of continuous improvement and addresses the entire spectrum from start to finish.
Design for Six Sigma: We apply Design for Six Sigma (DFSS) when there is a need to build processes from scratch.
Marketing Consulting
The barriers to effective business marketing are the lack of resources; expertise and time required stay abreast of marketing trends and develop or optimize strategies to respond accordingly. The Coles Group marketing services are designed to provide services that help organizations develop a robust marketing program and not just a plan.
We help you develop a marketing program that is predicated on the following:
Comprehensive marketing plan that covers every channel and touch point
Improve an underperforming brand presence across any marketing channel
Improve station in search rankings
Create a complete marketing strategy that is synchronized with every relevant touch point and channel.
Develop or improve marketing campaign performance
Leverage metrics and data to improve marketing efforts
Improve coordination of marketing efforts across different stakeholders